Own post-sales success and account management for all non-state government customers. Drive expansion through renewals and upsell—delivering $500K+ in net new ARR. Maintain a customer retention rate of 90% or higher through strategic engagement. Build and operationalize a new customer success motion tailored for education customers.
Lyric is seeking a Customer Success Business Partner to drive adoption, retention, and expansion across strategic customer relationships. In this customer-facing role, you will lead quarterly business reviews, identify new use cases, and partner with internal and customer teams to deliver measurable outcomes, working closely with Sales, Product, Professional Services, and Support.
The Engagement Manager is a strategic partner to HackerRank customers, focused on driving adoption, value, and long-term success with HackerRank. By deeply understanding customer goals and aligning them with the platform capabilities, Engagement Managers ensure every interaction contributes to measurable outcomes. This role is critical to strengthening customer relationships and fueling HackerRank’s growth through retention, expansion, and advocacy.
As a Principal Customer Success Manager on our Strategic team, you will be a trusted advisor for our most valuable customers helping them achieve maximum value from the Fullstory suite of products. By providing strategic guidance and product enablement, you will also be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business.
The Cisco Customer Success Manager (Cisco CSM) supports strategic customer relationships with a strong focus on the consumption of Cisco solutions during the lifecycle. The Customer Success Manager is responsible for providing a core set of knowledge to help deliver immediate value to the customer via direct communication around the Cisco portfolio on a recurring basis. The CSM will serve as a trusted advisor of Cisco products and work directly with Ahead’s supporting account teams to facilitate engagement and integration of Cisco solutions, identify business outcomes, mitigate adoption barriers, and interpret customer usage data around subscriptions and enterprise agreements, while cultivating new opportunities and account growth.
The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships.
The Director of Legal Account Management will be a key member of our Commercial Team, focused on growing and expanding relationships with our Am Law 200 legal clients across the Midwest and West Coast regions. Responsibilities include strengthening relationships with law firms, managing renewal cycles, and collaborating with customer success and product teams.
Prospect and close net new and existing business across our target markets. Act as the primary point of contact for business and high-value customer accounts. Work in collaboration with the support team to resolve customer issues that may arise. You will maintain regular and meaningful contact with the accounts, including brief followups, feature updates, and meetings.
The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client’s product adoption, renewals, and expansion of ServiceNow offerings with the account.
The Account Manager plays an integral role in helping to drive the growth and expansion of key customer accounts. They will play a crucial role in achieving sales targets while ensuring customers receive exceptional service and support. This role involves identifying opportunities for upselling, cross-selling, and enhancing customer engagement to ensure customer success and revenue growth. The position will maintain customer satisfaction and retention by proactively addressing customer needs and issues.